A. Yes. Every new windshield we install is covered by our Warranty. Our warranty covers your windshield for as long as you own your vehicle.
Q2. Does Advance Auto Glass handle the insurance paperwork for me?
A. Yes. We work with all insurance companies. In some instances, we can file the claim for you. In others, your participation is required. In these instances, we will walk you through the claims process to ensure that it goes as smoothly as possible.
Q3. What insurance companies do you work with?
A. Whatever insurance company you’re with. We’ve helped our customers navigate the claims process with literally hundreds of different insurance companies. This includes thousands of replacements for each of the largest auto insurance carriers such as State Farm, Geico, Farmers, Allstate, USAA, Hartford and Progressive. We have also performed countless claims for regional carriers such as Safeco, Pemco, Country Companies, and the various state Farm Bureau companies.
Q4. Do you provide a Free Mobile Service to replace my windshield or auto glass?
A. Yes. As a service to our customers, we perform most of our installations on a mobile basis for no extra charge. We are happy to come to your home or place of business. Getting your windshield replaced should not mean you need to set aside an entire day to wait around.
Q5. How long will it take to replace my windshield?
A. The replacement itself will normally take around 45 minutes to an hour. However, we suggest that you not drive your vehicle until it is safe to do so. Depending on the number of airbags in your vehicle and the type of adhesive required, our safe drive away times typically range from 45 minutes to two hours. For more on this, see “What type of adhesives do you use?
Q6. Can you replace my auto glass if it is raining?
A. Yes, in most cases. We go to great lengths to equip our installers with the tools necessary to perform installations regardless of weather conditions. If needed we provide tents to our installers that are large enough to cover the entire work area and keep it dry.
Q7.What is OEM quality glass? Is it important?
A. OEM quality glass means that the glass in question was manufactured by a company that is contracted to make glass for a vehicle maker. We purchase most of our glass from Pilkington. This is important as Pilkington is the largest Original Equipment auto glass manufacturer in the world, meaning that the glass that they manufacture adheres to the very stringent specifications required by the maker of your vehicle. There is plenty of cheap non-OEM quality after market glass out there, but saving a few dollars on a piece of glass that may or may not fit right or be of the required thickness is not worth the risk to us.
Q08. Does Advance Auto Glass replace other than just the windshield? What about door windows or the back glass?
A. Yes. In most cases we can replace any and every piece of glass that originally came in your vehicle. Most vehicles come with a mix of laminated and tempered glass. Laminated glass is used for the windshield while tempered glass is employed in most back, door, quarter and vent windows. We have access to, and our technicians are fully trained to replace, all of these parts.
Q09. What is the difference between tempered and laminated glass?
A. Laminated glass is used in the manufacture of windshields. A laminated windshield is made up of two pieces of plate glass sandwiched around a layer of rubber-like laminate. The purpose of this type of construction is to protect against penetration, either from the outside in or the other way around. You’ll notice that when a windshield is badly damaged, it will normally remain in one piece. Tempered glass is plate glass that is specially heat treated so that when it breaks, it does not “shard”. Most non-windshield glass is tempered, and when it breaks, it does so in to hundreds of little pieces that lack the long, sharp edges normally associated with broken glass.
Q10. How do I contact Advance Auto Glass?
A. We would love to hear from you and you can call us at 1-800-761-1510
Q11. What role does the windshield play in my vehicle’s safety?
A. A very large role, indeed. Over time this role has increased exponentially, as innovations like passenger side airbags and lightweight metals and composites are implemented in the automotive industry. You may not realize that the passenger side airbag in your vehicle deploys upwards, first, and then deflects off the windshield and out toward your passenger. This deployment exerts an enormous amount of pressure on the windshield and will eject an improperly installed windshield, rendering the airbag useless. Another aspect to this is the evolution of automobiles in general – windshields continue to get bigger while roofs typically get smaller. This means that there is less metal and more glass utilized in protecting you should be involved in a rollover accident. If a substandard adhesive or windshield is used, your windshield could fail to afford you the protection that your automobile’s manufacturer intended.
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The importance of a properly installed windshield cannot be over-stated. Over the years, the windshield has played an ever-increasing role in the safety of the modern automobile. Whether it’s the interaction with your passenger side air bag, the integrity of your roof should you be involved in a rollover accident, or simply keeping you safely inside your vehicle, you owe it to yourself and the ones you love to make sure that when you have your windshield replaced, it’s done right.
There are many components of a properly and safely installed windshield. It all starts with the removal of your damaged windshield. It sounds simple, but if it is not done properly, the effects can be disastrous. Our technicians are fully trained and have access to the best tools and equipment available to ensure that this first step is done correctly so that your new windshield will display the same fit, finish and above all, structural integrity that your vehicle had when it rolled out of the factory.
Another important component is the urethane, or more succinctly, the glue, that bonds your new windshield to your vehicle. We use the most advanced urethane systems available, offering the fastest safe drive-away times in the industry. This is typically an area where auto glass companies will try and save money. Not us. Most inexpensive urethanes on the market offer safe drive away times of 24 to 48 hours. Whether or not you use Advance Auto Glass, please ask about this and make sure you’re getting the straight facts about how soon after your windshield is installed your vehicle is safe to drive. The other major component of a windshield installation is the windshield itself. At Advance Auto Glass, we only use OEM quality glass in our installations. We buy our glass primarily from Pilkington, the largest manufacturer of OEM glass in the world. Using OEM quality glass ensures that the new windshield that we install is structurally identical to the original windshield installed when your vehicle was manufactured. Along with using sub par urethane, some glass shops will simply look for the cheapest glass available, regardless of whether or not it conforms to your vehicle manufacturer’s rigid specifications and standards for aftermarket glass.
Get a quote for your new windshield from us within 24 hours just give us a call at 1-800-761-1510
